Returns & Refund Policy

We want you to be completely satisfied with your purchase. For your piece of mind and satisfaction guarantee, we have simplified our return policy. If for any reason you are not happy with your order, you may return it within 30 days of the delivery date, subject to the following criteria.

Eligibility for Returns:

    • Items must be returned within 30 days from the date of delivery.
    • The product must be in its original condition and unopened with its original packaging attached.

Non-Returnable Item(s):

    • Customised or personalized items.
    • Items marked as sold as is, final or clearance sale.
    • Complimentary free gift(s).

Faulty or Damaged Product(s):

    • If you receive a faulty or damaged product, please contact us within 14 days of receipt with a detailed description and, if possible, photographs of the product and packaging if damaged.
    • We will arrange a replacement or offer a refund, and the shipping cost will be covered by us.
    • If we require the faulty product to be returned to us, we will issue a return label and request you to lodge it to any Australia Post outlet.

Return Process:

    • Contact us to inform us and lodge a return.
    • We will provide you the details including the return address where to send the item back.
    • You will need to arrange the return to us and ensure product is securely package to avoid any damages during transit.

Refunds Process:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund excluding shipping charges will be processed back to your original method of payment within 1-3 business days.
    • Otherwise, partial refund will be offered and/or item can be returned back to you at your expense.

Product Exchanges:

    • If you require a different item, please return the original item for a refund as per our return process stated above.
    • You can then proceed to place a new order. 

Shipping / Freight Charges:

    • If you are requesting a return on an item for a refund, you will need to arrange the shipping back to us and cover the cost unless product is faulty or damaged. 
    • Original shipping cost is non-refundable in any circumstances.